AMACOM Books Blog

Podcast: John Hoover and Paul Gorrell on Connecting Coaching to the Organization

November 12, 2009 · Leave a Comment

In a new American Management Association podcast, our own John Hoover and Paul Gorrell, authors of The Coaching Connection: A Manager’s Guide to Developing Individual Potential in the Context of the Organization, show companies how to improve their people and their bottom line results.

Coaching has traditionally focused entirely on the individual…sometimes even at the expense of improving measurable business results for the company. The Coaching Connection (AMACOM) by John Hoover and Paul J. Gorrell shows managers how they can use contextual coaching to simultaneously promote both individual and organizational growth. The book helps readers align what individual contributors do best with what organizations need most, ensuring everyone involved their highest probability for success.

Click HERE to listen to the podcast.

For more information on The Coaching Connection click HERE.

Paul J. Gorrell, Ph.D. is the Managing Director of the Human Capital Consulting practice at Partners in Human Resources International. John Hoover, Ph.D. is a former executive with The Walt Disney Company and McGraw-Hill. He also works for Partners International, and is on the AMA faculty.

→ Leave a CommentCategories: Podcasts
Tagged: ,

AMACOM Books for Veteran’s Day

November 11, 2009 · Leave a Comment

During the 11th hour of November 11, 1918, World War I came to an end with the signing of an armistice. Since then Americans have taken time out every November 11th to thank veterans for their sacrifices and take a look back at those who are no longer with us. Here are some stories and poems about both military servicemen and women, and all those effected by war.

THE BOX FROM BRAUNAU: In Search of My Father’s War by Jan Elvin

The Box from Braunau is both a memoir of a father-daughter relationship damaged by the ghosts of war, and a chronicle of a World War II veteran whose return to civilian life was permanently scarred by nightmares of combat and concentration camps. We explore the lives of Bill Elvin and his daughter through excerpts from the diary he kept during the war and private letters, as well as newspaper articles he wrote as a journalist on his return. We follow him from his first days on the battlefield as a lieutenant in Patton’s Army to his time at the Ebensee concentration camp where he witnessed first­hand the prisoners’ sufferings brought about by Nazi atrocities. Through his life, we gain a new understanding of the War and its effects on the men and women who fought in it.

DEADLY BLUE: Battle Stories of the U.S. Air Force Special Operations Command by Fred Pushies

The story of any military operation revolves not just around strategies and equipment, but around people. Now for the first time, readers will get an intimate look at the people behind CAS—Close Air Support. Their work is both delicate and deadly, their actions rooted in months of planning and executed with split-second timing.

SCHEISSHAUS LUCK: Surviving the Unspeakable in Auschwitz and Dora by Pierre Berg and Brian Brock

In 1943, eighteen year old Pierre Berg picked the wrong time to visit a friend’s house—at the same time as the Gestapo. He was thrown into the infamous Auschwitz concentration camp. But through a mixture of savvy and chance, he man­aged to survive…and ultimately got out alive. “As far as I’m concerned,” says Berg, “it was all shithouse luck, which is to say—inelegantly—that I kept landing on the right side of the randomness of life.”

NOT MY TURN TO DIE: Memoirs of a Broken Childhood in Bosnia by Savo Heleta

In 1992, Savo Heleta was a young Serbian boy enjoying an idyllic, peaceful childhood in Gorazde, a primarily Muslim city in Bosnia. At the age of just thirteen, Savo’s life was turned upside down as war broke out. When Bosnian Serbs attacked the city, Savo and his family became objects of suspicion overnight. Through the next two years, they endured treatment that no human being should ever be subjected to. Their lives were threatened, they were shot at, terrorized, put in a detention camp, starved, and eventually stripped of everything they owned. But after two long years, Savo and his family managed to escape. And then the real transformation took place.

Here are two poems from World War I servicemen, John McCrae and Wilfred Owen, and a poem from an Iraq war veteran, Brian Turner.

IN FLANDERS FIELDS
By Lieutenant Colonel John McCrae, MD (1872-1918), Canadian Army

In Flanders Fields the poppies blow
Between the crosses row on row,
That mark our place; and in the sky
The larks, still bravely singing, fly
Scarce heard amid the guns below.

We are the Dead. Short days ago
We lived, felt dawn, saw sunset glow,
Loved and were loved, and now we lie
In Flanders fields.

Take up our quarrel with the foe:
To you from failing hands we throw
The torch; be yours to hold it high.
If ye break faith with us who die
We shall not sleep, though poppies grow
In Flanders fields.

DULCE ET DECORUM EST
By Wilfred Owen

Bent double, like old beggars under sacks,
Knock-kneed, coughing like hags, we cursed through sludge,
Till on the haunting flares we turned our backs
And towards our distant rest began to trudge.
Men marched asleep. Many had lost their boots
But limped on, blood-shod. All went lame; all blind;
Drunk with fatigue; deaf even to the hoots
Of tired, outstripped Five-Nines that dropped behind.

Gas! Gas! Quick, boys! –  An ecstasy of fumbling,
Fitting the clumsy helmets just in time;
But someone still was yelling out and stumbling,
And flound’ring like a man in fire or lime . . .
Dim, through the misty panes and thick green light,
As under a green sea, I saw him drowning.
In all my dreams, before my helpless sight,
He plunges at me, guttering, choking, drowning.

If in some smothering dreams you too could pace
Behind the wagon that we flung him in,
And watch the white eyes writhing in his face,
His hanging face, like a devil’s sick of sin;
If you could hear, at every jolt, the blood
Come gargling from the froth-corrupted lungs,
Obscene as cancer, bitter as the cud
Of vile, incurable sores on innocent tongues,
My friend, you would not tell with such high zest
To children ardent for some desperate glory,
The old Lie; Dulce et Decorum est
Pro patria mori.

HERE, BULLET
By Brian Turner


If a body is what you want,
then here is bone and gristle and flesh.
Here is the clavicle-snapped wish,
the aorta’s opened valves, the leap
thought makes at the synaptic gap.
Here is the adrenaline rush you crave,
that inexorable flight, that insane puncture
into heat and blood. And I dare you to finish
what you’ve started. Because here, Bullet,
here is where I complete the word you bring
hissing through the air, here is where I moan
the barrel’s cold esophagus, triggering
my tongue’s explosives for the rifling I have
inside of me, each twist of the round
spun deeper, because here, Bullet,
here is where the world ends, every time.

Learn more about HERE, BULLET, also the title of Brian Turner’s collection of poetry from Alice James Books (2005), HERE.

→ Leave a CommentCategories: Holidays · Recommendations
Tagged: , ,

Giveaway: Leading with Cultural Intelligence

November 6, 2009 · 13 Comments

Yesterday we posted an excerpt from Leading with Cultural Intelligence by David Livermore Ph.D.  Today is your chance to get a free review copy of Leading with Cultural Intelligence.  We’ll select the first five people who comment on this post to receive a copy. Journalists, bloggers, or anyone interested in cultural intelligence!

We’ll e-mail you if you’ve been selected, and we’ll also follow-up with a post about the winners. We hope you’ll let us know what you think with a review on your blog, Shelfari, Goodreads, LibraryThing, etc.

Earlier posts:

Excerpt: Leading with Cultural Intelligence

Guest Post: David Livermore on Cultural Intelligence and Human Resources

Free Online Assessment: Cultural Intelligence

→ 13 CommentsCategories: Giveaway
Tagged: , ,

Excerpt: Leading With Cultural Intelligence

November 5, 2009 · 2 Comments

The following is an excerpt from Chapter 3, “When Your Appetite: CQ Drive (Step 1)” of Leading with Cultural Intelligence: The New Secret to Success by David Livermore, Ph.D.

Be Honest with Yourself

The first important way to enhance CQ drive is to be honest with ourselves. As I questioned Wendy about her upcoming trip, she was able to honestly acknowledge her reservations about immersing herself in the Latin American culture. That’s a significant breakthrough.

Some of us love trying new foods. Others hope to sneak aside to eat a taste from home when traveling abroad. Even though I come to life when I’m immersed in a new place, I regularly have my own share of moments when I hit the wall. They don’t have to be all-out meltdowns, and they usually aren’t. For example, here is a journal entry I wrote when teaching a group of leaders in Malaysia:

I’m jet-lagged, Em is sick at home, and my teaching didn’t go well yesterday. I wish I could jump on a plane and go home. I should know better than to think I can get good responses by asking questions to the whole group, but I didn’t want to use smaller discussion groups yesterday. I need a different approach today.

Honestly assessing our level of interest in a cross-cultural assignment is an integral part of becoming more culturally intelligent. For me, the lack of motivation stemmed from wanting to be home with my sick daughter, feeling tired, and questioning my effectiveness. For Wendy, the lack of motivation was rooted in fear.

A similar kind of honesty was needed by Klaus, a German expatriate on a two-year assignment in Nairobi, Kenya. He described the fear his family experienced when they moved to Nairobi from Munich.

We found ourselves distrusting everyone. We’re not by nature like that. But we heard so many stories about expat families being robbed and taken advantage of. My wife resisted hiring domestic help for the longest time for fear of having Kenyans in our home. Eventually we became more relaxed. But the fear factor was a huge challenge for us during our first six months.

Surely it’s appropriate to tend to the safety of our families and to find out if and when we’re clearly subjecting ourselves to danger. But when we discover our fears are unfounded, as Klaus did, the challenge becomes facing our fears and persevering.

Honesty also requires facing the prejudices and biases we implicitly associate with certain groups of people. Notice the frank, raw musings written by Sharise, a business leader in Portland, Oregon.

Am I a racist? Yesterday when I stopped to get my blood drawn, a black man walked in. I just assumed he was the lab tech. Only later did it become evident he’s a physician. . . . Why did I so quickly assume he must be the lab tech? If he had been a white guy, I probably would have guessed he was a doctor.

We all have biases. The key is whether we act upon them. Implicit association tests are tools created to demonstrate how bias affects the way we interact with people. These tests expose the implicit biases we have toward people’s skin color, weight, age, and religion. They’re fascinating! You can review some of the actual tests by visiting the website http://implicit.harvard.edu/implicit. They’re a great tool to demonstrate the automatic impulses we have toward certain cultural groups. The goal is to be honest about our biases instead of pretending they don’t exist. Although our internal biases are automatic, honestly understanding them can help to control and moderate our interactions. We can make a deliberate choice to suspend any judgments that we’re biased to make.

A great way to begin developing CQ drive is through being honest with ourselves. It might simply be honestly admitting that you don’t particularly enjoy cross-cultural interactions and experiences. Owning that sentiment is a great start. Then we can begin to look at how to connect things that do motivate us with our cross-cultural work. Write it down, talk with a trusted friend, and verbalize what energizes you about your cross-cultural work and what leaves you fatigued, fearful, or just unmotivated. Honesty itself is not enough to motivate us, but CQ drive begins with honestly assessing our level of interest in cross-cultural work.

Excerpted from Leading with Cultural Intelligence: The New Secret to Success by David Livermore, Ph.D. Copyright © 2010 David Livermore. Published by AMACOM Books, a division of American Management Association, New York, NY. Used with permission. All rights reserved. http://www.amacombooks.org.

→ 2 CommentsCategories: Excerpt
Tagged: , ,

Webinar: Difficult Performance Reviews

November 3, 2009 · Leave a Comment

Our AMA New Media team will be doing a webinar with Paul Falcone, author of 101 Tough Conversations to Have with Employees a month from now. He will be sharing how to turn painful conversations into positive results.

Difficult Performance Reviews: How To Turn Painful Conversations into Positive Results.

December 03, 2009

1:00 PM-2:30 PM Eastern

Price: $149

REGISTER HERE.

How to Deliver Positive Feedback in Tough Conversations

For most managers, the toughest discussions of the year are coming up soon in the form of annual performance reviews.

Naturally, these sessions can lead many to feel uncomfortable.

The way you handle these conversations is even more difficult when you have to deliver feedback in this environment of economic uncertainty.

However when conducted properly, these sessions provide you with a great opportunity to help your employees focus on their goals and boost their morale—while correcting flaws that can hold them back.

This 90-minute interactive Webinar provides tested methods to help you prepare for and conduct these discussions in a way that invites balanced participation, stays true to your message, focuses on performance, gains acceptance and reduces defensiveness.

Paul Falcone is Vice President of Employee Relations at Time Warner Cable in Los Angeles and was formerly Vice President of Human Resources at Nickelodeon. He is the author of 2600 Phrases for Effective Performance Reviews, 101 Sample Write-Ups for Documenting Employee Performance Problems, 96 Great Interview Questions to Ask Before You Hire, The Hiring and Firing Question and Answer Book, and his latest, 101 Tough Conversations to Have With Employees. In addition to these books, Falcone is a regular contributor to HR Magazine and is a well-known presenter at events for the Society for Human Resource Management.

→ Leave a CommentCategories: Webinars
Tagged: ,

Three AMACOM Authors Included in “Thinkers 50″

October 26, 2009 · Leave a Comment

Three AMACOM authors are included in Thinkers 50, the top 50 influential management thinkers selected by Des Dearlove and Stuart Crainers. Thinkers 50 is sponsored by Bloomsbury, The Times and the European Foundation for Management Development.

9: Philip Kotler (11)

One of Kotler’s favorite ties bears the title of his magnum opus, Marketing Management. Kotler has dominated marketing over the last three decades. Along the way he has pushed the frontiers of where marketing can make a difference. His latest book, Chaotics, reflects his willingness to go out on a limb and express an opinion.

He is also the author of According to Kotler.

14: Marshall Goldsmith (34)

When the world’s top CEOs need a coach Goldsmith is usually top of the list. His wisdom can appear homespun – saying please and thank you – but he has the happy knack of making the complex world of business feel straightforward. An invite to his client dinner parties is a mark that you have made it.

He is the co-editor of The AMA Handbook of Leadership.

43: Charles Handy (14)

In a world of noise and uncertainty, Charles Handy is the soothing voice of reason. While other business gurus shout their message with ever-increasing stridency, he personifies the softly, softly approach. His ideas are no less radical for that. No less influential. But has Handy anything more to tell us?

He is the author of Myself and Other More Important Matters.

For the complete Thinkers 50 list click HERE.

For more info on the authors and books click HERE.

→ Leave a CommentCategories: Awards
Tagged: , ,