The Ten Golden Rules of Leadership Now Available on NetGalley

To understand the future of leadership, sometimes it makes sense to look to the past. The latest addition to our NetGalley catalog is The Ten Golden Rules of Leadership: Classic Wisdom for Modern Leaders by M.A. Soupios and Panos Mourdokoutas.
Jacket image, The Ten Golden Rules of Leadership by M.A. Soupios and Panos Mourdoukoutas

Leadership truths that stand the test of time.

Skills and experience might land you a leadership position, but they don’t make you a true leader.

Leadership comes from inside—and the greatest leaders first question themselves before they tackle the world around them. To aid in this critical interrogation, The Ten Golden Rules of Leadership explores ideas from Aristotle, Heraclitus, Sophocles, Hesiod, and other great thinkers, including:

  • Know thyself
  • Do not waste energy on things you cannot change
  • Nurture community
  • Always embrace the truth
  •   Let competition reveal talent
  • Live life by a higher code
  • Understand that character is destiny

Then it shows you how to take each idea—along with what you’ve learned about yourself—and apply it to the challenges of the modern workplace. As Aristotle tutored Alexander the Great, you too will learn what it takes to conquer all.

M. A. Soupios, Ph.D., is professor of political philosophy at Long Island University, where he has taught for more than 30 years. He holds eight graduate degrees including four earned doctorates. Panos Mourdoukoutas, Ph.D., is a professor of economics at Long Island University. A regular contributor to Forbes.com, he has been published in Barron’s, The New York Times, The Japan Times, Newsday, and other publications.

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NetGalley is a service for people who read and recommend books, such as book reviewers, journalists, librarians, professors, booksellers, and bloggers.

There are a number of different reading options for this e-galley:

Find all of AMACOM’s e-galleys on NetGalley.

You can review how to get AMACOM’s digital galley request approval on NetGalley HERE.

 

Webcast: 10 Avoidable Mistakes Frontline Support Teams Make Repeatedly

Photo of Richard GallagherRich Gallagher, author of  The Customer Service Survival Kit and What to Say to a Porcupine, will hosting a Citrix webcast: 10 Avoidable Mistakes Frontline Support Teams Make Repeatedly.

Wednesday, July 30, 2014
10 AM PDT/ 1 PM EDT
REGISTER HERE

Join Rich Gallagher, author and customer service expert, for a frank, humorous tour through the 10 “worst practices” support teams use every day on the frontlines with customers.

Attend this live webinar to learn:

  • The impact of “case-close-itis” on performance
  • Catch phrases that aggravate everyone
  • How to think like a customer instead of an agent
  • The wrong way to respond to a customer complaint

Richard Gallagher is a former customer support executive, practicing psychotherapist, and author of several books on customer service and communications skills.

Jacket image, The Customer Service Survival Kit by Richard GallagherJacket image, What to Say to a Porcupine by Richard Gallagher

Webinar: A Team of Leaders

Photo of Paul Gustavson and Stewart LiffSoundview Executive Book Summaries is hosting a webinar with Paul Gustavson and Stewart Liff, authors of A Team of Leaders: Empowering Every Member to Take Ownership, Demonstrate Initiative, and Deliver Results.

Tuesday, August 5, 2014
12 – 1 PM EDT
REGISTER HERE

Imagine having a team where everyone steps up and performs all of the leadership tasks. Imagine a team that is constantly sharing knowledge and pushing the envelope – one that does long term planning and produces outstanding performance.

In this Soundview Live webinar, A Team of Leaders, Paul Gustavson and Stewart Liff show attendees how to design systems that nurture the leadership potential of every employee – the key to creating high-performance teams. Filled with real-world examples, this fresh approach transforms passive groups of disparate people into effective teams of leaders – workplace teams that work!


Jacket image, Team of Leaders by Paul Gustavson and Stewart Liff

Paul Gustavson is a former chair of the Marriott School of Management’s OB/HR Advisory Board and founder of OPD, which helps organizations around the world create and sustain high-performance teams. Stewart Liff is a human resources and visual management expert and the author of Managing Government Employees.

 

Lead with Humility Now Available on NetGalley

Jacket Image, Lead with Humility by Jeffrey A. KramesWe have just added Lead with Humility: 12 Leadership Lessons from Pope Francis by Jeffrey A. Krames to our NetGalley catalog. Book reviewers, journalists, librarians, bloggers, academics, booksellers and other book professionals interested in reading and writing about management and leadership topics, whether from secular or spiritual perspectives, are invited to request Lead with Humility for review.

When Fortune announced its list of the World’s Greatest Leaders, the top spot was awarded—not to a captain of industry—but to the new pontiff.

In the year since his election, Pope Francis earned that accolade…and more. He has achieved the remarkable: breathed life into an aging institution, reinvigorated a global base, and created real hope for the future.

How did a man who spent his life laboring in slums far from the Vatican manage to do this and so quickly? The answer lies in his humility—and the simple principles that spring from it. Lead with Humility explores 12 of these principles and shows how leaders and managers can adapt them for the workplace with equally impressive results. They include:

  • Don’t stand over your employees—sit down with them
  • Avoid insularity
  • Don’t judge—assess
  • Take care of people, not lobbies
  • Go where you are needed
  • Temper ideology with pragmatism
  • Don’t change—reinvent!
  • The boldest course can be the most prudent

Pope Francis’s ability to inspire the world is unprecedented in modern times. Lead with Humility reveals the power of his methods, and helps anyone lead with grace and greater authenticity.

Photo of Jeffrey A. Krames, author of Lead With HumilityJeffrey A. Krames is the bestselling author of The Rumsfeld Way, The Welch Way, Jack Welch and The 4 E’s of Leadership, and other popular business books. He has been published in The New York Times, The Wall Street Journal, Barron’s, Financial Times, Chicago Tribune, and Los Angeles Times and been interviewed by Fox News, CNBC, MSNBC, CNN, A&E’s Biography, the BBC, and other major media outlets.

Logo for NetGalley

NetGalley is a service for people who read and recommend books, such as book reviewers, journalists, librarians, professors, booksellers, and bloggers.

There are a number of different reading options for this e-galley:

Find all of AMACOM’s e-galleys on NetGalley.

You can review how to get AMACOM’s digital galley request approval on NetGalley HERE.

 

Archived Webcast: The Seven Secrets to Success in Selling

Photo of Brian Tracy, author of Unlimited Sales SuccessThe  American Management Association New Media team hosted a webcast with Brian Tracy, author of Unlimited Sales Success: 12 Simple Steps for Selling More Than You Ever Thought Possible and numerous other titles. He discussed  strategies to ensure effective sales, from prospecting through closing the sale and getting repeat business.

Jun 25, 2014
Time: 12:00 PM – 1:00 PM Eastern
Complimentary
Meeting Number: 17842-00001
REGISTER HERE

Selling is an art and a craft, based on practical proven methods and techniques used by the top 10% of sales professionals in every industry.

Finding qualified prospects and helping them make buying decisions that are in their best interest is the key to success. To that end, top salespeople position themselves as friends, advisors, and teachers with the customer to gain trust and guide the sale each step of the way.

Brian Tracy has taught these proven strategies to more than two million salespeople in 65 countries – making him the top sales trainer in the world today. Join us as he walks you through the seven key skills for sales success:

  1. Prospecting: Finding qualified prospects that need and want your product or service.
  2. Building Rapport and Trust: Creating a friendly, trusting relationship with each prospect.
  3. Identifying Needs Accurately: Asking the right questions to uncover real customer needs.
  4. Presenting Persuasively: Showing your prospect how your product can help to improve his or her life and work.
  5. Answering Objections: Removing any obstacles to buying that might hold the customer back.
  6. Taking Action: How to close the sale by asking the customer to make a buying decision.
  7. Getting Re-sales and Referrals: Taking such good care of your customers that they buy again, and they tell their friends to buy as well.

Fortunately, all sales skills are learnable with practice. You can quickly learn how to become one of the best sales professionals in your business by practicing these seven techniques.

Jacket image, Unlimited Sales Success by Brian TracyRegister for the AMA Webcast with Brian Tracy

Brian Tracy is the Chairman and CEO of Brian Tracy International, a company specializing in the training and development of individuals and organizations. The top sales trainer in the world today, he has trained more people in more industries and more countries than any other sales trainer alive. He is the bestselling author of 55 books that have been translated into 38 languages.