Black Friday is only four days away, and with it begins a season of not only frazzled shoppers, but also frazzled customer service reps and retail employees. Look here this week for guest posts from our customer service authors, as well as a five book giveaway of Buying Styles: Simple Lessons in Selling the Ways Your Customer Buys by Michael Wilkinson with Richard Smith, Tierah Chorba, and Lynn Sokler.
Your employees are a big part of how your customers view your company, so make sure they give each customer the best service they can, even when they are stressed out by the insanity of the holiday shopping season!
Delivering Knock Your Socks Off Service, 20th anniversary edition, by Performance Research Associates.
Learn the secrets to superior service!
Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization by Leonardo Inghilleri and Micah Solomon.
The holidays don’t always bring out the best in us, do they? How to handle a difficult or unhappy customer.
Who’s Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest Fan by Marilyn Suttle and Lori Jo Vest.
Knock Your Socks Off Service Recovery by Ron Zemke and Chip R. Bell.
Check back tomorrow for a post by Micah Solomon on Building Customer Loyalty in Retail During the Holiday Rush!
See earlier: Sales During the Holiday Season
Coming tomorrow… Micah Solomon on Building Customer Loyalty in Retail During the Holiday Rush.