Daily Archives: November 21, 2011

Books for Customer Service During the Holiday Season

Buying Styles jacketBlack Friday is only four days away, and with it begins a season of not only frazzled shoppers, but also frazzled customer service reps and  retail employees. Look here this week for guest posts from our customer service authors, as well as a five book giveaway of Buying Styles: Simple Lessons in Selling the Ways Your Customer Buys by Michael Wilkinson with Richard Smith, Tierah Chorba, and Lynn Sokler.

Your employees are a big part of how your customers view your company, so make sure they give each customer the best service they can, even when they are stressed out by the insanity of the holiday shopping season!

Delivering Knock Your Socks Off Service jacketDelivering Knock Your Socks Off Service, 20th anniversary edition, by Performance Research Associates.

Customer Service Training 101: Quick and Easy Techniques That Get Great Results by Renee Evenson.

Learn the secrets to superior service!

Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization by Leonardo Inghilleri and Micah Solomon.

The Experience Effect: Engage Your Customers with a Consistent and Memorable Brand Experience by Jim Joseph.

The holidays don’t always bring out the best in us, do they? How to handle a difficult or unhappy customer.

Who's Your Gladys? JacketWho’s Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest Fan by Marilyn Suttle and  Lori Jo Vest.

Knock Your Socks Off Service Recovery by Ron Zemke and Chip R. Bell.

Check back tomorrow for a post by Micah Solomon on Building Customer Loyalty in Retail During the Holiday Rush!

See earlier: Sales During the Holiday Season

Coming tomorrow… Micah Solomon on Building Customer Loyalty in Retail During the Holiday Rush.