We’re happy to say that What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service (AMACOM 2008 ) by Richard S. Gallagher is on the 2008 shortlist for the 800-CEO-READ Awards in the “Fables & Parables” category.
What to Say to a Porcupine is up against great books: The Go-Giver by Bob Burg and John David Mann, The Myth of Multitasking by Dave Crenshaw, Squawk! by Travis Bradberry, and The Adventures of Johnny Bunko by Daniel Pink, art by Rob Ten Pas.
Here’s what they said about What to Say to a Porcupine earlier on their blog:
This book is great for any company that needs a little kick-start or even a reminder of how customer service should be like. It’s thought-provoking in a very interesting way! I hope when you get a copy – or even copies for your whole staff – you’ll enjoy it!
Update: The Adventures of Johnny Bunko by Daniel Pink, art by Rob Ten Pas has won. Congratulations to the author, artist, and everyone at Riverhead. Plus, check out their awesome book trailer…