One of the great books coming up this fall is Just Listen: Discover the Secret to Getting Through to Absolutely Anyone by Mark Goulston and Library Journal has come out with a starred review supporting the book:
Drawing on his experience as a psychiatrist, business consultant, and FBI hostage-negotiation trainer, Goulston provides brilliant yet doable techniques for getting through to others. His approach boils down to a modernized version of eminent therapist Carl Rogers’s client-centered therapy owing to its point that people need to be “felt”; clarifying questions and statements faciliate achieving just that. His advice on recognizing and steering clear of toxic people is on target. This book transcends the self-help category by promoting real communication.
Thank you to Library Journal for the great review!