Be sure to check out this new book trailer for Who’s Your Gladys: How to Turn Even the Most Difficult Customer into Your Biggest Fan, by Marilyn Suttle and Lori Jo Vest. In this video teaser, our authors ask a number of managers and front-line employees, “Who’s Gladys?”
The book is available now online, and will hit the shelves September 2009.
For more information in Who’s Your Gladys click HERE.
For the Who’s Your Gladys Book Blog click HERE.