Watch Mark discussing Jaycee’s case HERE.
Mark Goulston is a psychiatrist, business consultant, executive coach, and a hostage-negotiation trainer for the FBI. A best-selling author whose books include Get Out of Your Own Way and Get Out of Your Own Way at Work, his new book from AMACOM is Just Listen: Discover the Secret to Getting Through to Absolutely Anyone. He writes “The Leading Edge” Internet column for Fast Company as well as a syndicated column, “Solve Anything with Dr. Mark,” for Tribune Media Services. Frequently called upon to share his expertise with the media, he has been quoted in the Wall Street Journal, Harvard Business Review, Fortune, Newsweek, Time, and Reuters; has offered commentary on NPR, CNN, and Fox News; and has appeared on “Oprah” and “The TODAY Show.” He lives in Los Angeles, California.