Podcast: Micah Solomon on Boosting Profits with Exceptional Customer Service

In a new American Management Association podcast, our own Micah Solomon, co-author of Exceptional Service, Exceptional Profit, shares some customer service strengthening tips.

What a customer wants these days is completely different from what customers wanted even five years ago. Since the emergence of the Internet and even Amazon.com, customers want immediate satisfaction, while still getting a warm and friendly experience from the vendor.

Click HERE to listen to the podcast.

For more information on Exceptional Service, Exceptional Profit click HERE.

Micah Solomon, is Founder and President of Oasis Disc Manufacturing, a leader in the entertainment and technology industries. A sought-after business advisor and speaker, his techniques and achievements have been featured in Success magazine, Seth Godin’s bestseller Purple Cow, and other publications.

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One response to “Podcast: Micah Solomon on Boosting Profits with Exceptional Customer Service

  1. Pingback: Spotlight on…High-Tech, High-Touch Customer Service by Micah Solomon | AMACOM Books Blog

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