One of our titles has received a good response from the online community, so this week we thought we’d put our spotlight on Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization by Leonardo Inghilleri and Michah Solomon.
Read the brilliant customer experience book Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization by Micah Solomon and Leonardo Inghilleri, and turn your company into the gold standard of service excellence for your industry, with your focus placed on your customers. This book will transform your company culture, build powerful customer engagement and loyalty, increase your business profitability, and help you to out distance your competition.
The chapter on anticipating customer needs starts strong with “aha”-type examples (why don’t restaurants keep reading material on hand for solitary diners and retail outlets proffer cups of ice water on hot days?)
No matter how good you think you are doing it right now, you owe it to yourself to read this book…They know what they are talking about when it comes to providing good customer service. Even better, they are really good at showing you how you can improve your own service levels…will challenge the norms you have accepted for customer service…this book will both inspire you and show you how to do it.
…Inghilleri and Solomon explain what’s necessary to create a culture of good customer service, offering fundamental truths that aren’t just trendsetting tips, but timeless points to learn from again and again…Reading Exceptional Service, Exceptional Profit and implementing any part of it will get you bounds closer to creating positive experiences with the people who give you money.
Great advice from some world class companies….pages contain golden nuggets for companies big and small…a must read. Highly recommended.
Leonardo Inghilleri is Executive Vice President and Managing Partner of West Paces Consulting. A recognized expert on service, Inghilleri created The Ritz-Carlton Leadership Center and Learning Institute and has played an instrumental role at The Ritz-Carlton Hotel Company, BVLGARI, and The Walt Disney Company.
Micah Solomon is Founder and President of Oasis Disc Manufacturing, a leader in the entertainment and technology industries. A sought-after business advisor and speaker, his techniques and achievements have been featured in Success magazine, Seth Godin’s bestseller Purple Cow, and other publications.