New Book Trailer for The Customer Service Survival Kit

Have you ever had a customer situation go really, really wrong? If so, check out this book trailer for The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations by Richard Gallagher, landing in bookstores this month. In this video, Rich gives tips to turn the worst customer service situations in to an opportunity to be seen as an ally by the customer.

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