We’re pleased to share the news that High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce by Micah Solomon and Harvesting Intangible Assets: Uncover Hidden Revenue in Your Company’s Intellectual Property by Andrew Sherman has been selected as one of the 10 Best Strategy Books to Beat the Competition by Small Business Trends.
Here’s what they wrote about High-Tech, High Touch Customer Service:
If you’ve been in business for any length of time, meaning pre-2008, then you know that the way you’ve always served your customers may not be working as effectively as it once did.
Why this book is important: Social media, self-service technologies and the rise of mobile smartphones is disrupting traditional customer service for many companies. Customers are becoming more and more socially empowered. This book shows you how to maintain your company’s customer service edge against the competition and create loyal customer advocates.
ABOUT THE AUTHOR
Michah Solomon has been named by the Financial Post as “a new guru of customer service excellence.” He is a top keynote speaker and consultant on customer service issues, the customer experience, and company culture. A successful entrepreneur, he coauthored with Leonardo Inghilleri the bestselling Exceptional Service, Exceptional Profit. His expertise has been featured in FastCompany, Inc. Magazine, Bloomberg BusinessWeek, Forbes.com, NBC and ABC television programming, and elsewhere. You can follow him on Twitter @micahsolomon.
And here’s what they wrote about Harvesting Intangible Assets:
In today’s economy, every company wants to maximize profit. That means being able to recognize and act upon the wealth of revenue-producing opportunities hiding just below the strategic surface—intangible assets.
Why this book is important: Also referred to as intellectual property management, companies need to make the most of everything they have to offer in order to remain competitive. It can make all the difference in the bottom line.
ABOUT THE AUTHOR
Andrew Sherman is a partner in the Washington, D.C. office of Jones Day and a top-rated Adjunct Professor in the MBA and Executive MBA programs at the University of Maryland. An internationally recognized authority on the legal and strategic aspects of business growth, he is frequently called upon by the media to share his expertise. He has been featured or quoted in The Wall Street Journal, USA Today, The New York Times, BusinessWeek, Fortune, Investor’s Business Daily, Forbes, Entrepreneur, U.S. News & World Report, and other prestigious publications. His approach to leveraging intellectual assets was a cover story for Inc. magazine. He is the author of several books, including Mergers and Acquisitions from A to Z, Raising Capital, and Franchising and Licensing.
Congratulations to Micah and Andrew, and thank you to Small Business Trends!