Spring has sprung at AMACOM. Why not let some of these books spring on to your desk?
“The newsletters or blogs of colleagues can also be good places to get exposure for your writing. Once you have had a few items published, you can graduate to better-known venues. Don’t rule out these tactics if you’re not an expert writer. A ghost writer or professional editor can help turn your words into publishable prose.” (page 24)
Managing Knock Your Socks Off Service, 3rd Edition by Chip R. Bell and Ron Zemke
“‘ How do I empower my employees?’ is a question as flawed as ‘How do I motivate my employees?’ It may even be more flawed since eliminating ‘boss control’ is at the core of empowerment and the ‘how do I’ part of the question, no matter how well intended, still reeks of ‘boss control.’ So where and how does real empowerment start? And what can a manager do to see that it starts at all?” (page 167)
The Performance Appraisal Tool Kit: Redesigning Your Performance Review Template to Drive Individual and Organizational Change by Paul Falcone and Winston Tan
“As you can see, the benefits of getting your employees into the mode of outlining their goals can lead in some pretty insightful directions, and questions like these are healthy to share in general because they cause some well-deserved career introspection. In short, no one wants automatons who come to work every day, clock in, beeline it to their desks, and then just perform rote, repetitive tasks. While some individuals will no doubt fit that profile, the real value and gift that the workplace offers true leaders lies in helping employees see their greater potential, volunteer creative and innovative suggestions (no matter how seemingly minor) and develop a greater awareness of the opportunities your company offers them. ” (page 129)
“Hyatt Esserman Research Associates was one of the first market and social behavior research companies in America to focus on children, if not the first. Soon the firm had thirty-five employees, almost all of them female, and the bosses created a ‘lifestyle-friendly’ environment before such a term existed. After school and during vacations, they would set up two rooms with toys for their children. As kids got older, they put them to work, paying them to tally questionnaire results. Clients never questioned the presence of children in the office. In the late 1960s, Hyatt and Esserman noticed changes happening in the workforce. Suddenly, women weren’t available to do focus groups during office hours because they were working or going back to school. Hyatt started to get calls from women saying ‘I’m a friend of so-and-so and I need ten minutes of your time. I would like to get a job, or I’m thinking about starting my own business.'” (page 186)
Want to sample other AMACOM books? Check out our Random Quotes from New Books series.