Random Quotes from New Books This June

Ease in to summer with a taste from our new books!

Jacket image, Brian Tracy Success Library, NegotiationThe Brian Tracy Success Library: Negotiation by Brian Tracy

“What are the essential outcomes or desires of the other party? Do everything possible to discover and consider the other side’s minimums and maximums. What must they absolutely achieve or receive in this negotiation?
Some time ago, I negotiated a lease for office space. In my pre-negotiation analysis, after some research, I found that the owner could only lease the premises under certain terms and conditions. He had to receive a certain amount in the lease agreement or the mortgage holder would not approve it. With this information, I knew that the owner’s essentials were within specific parameters” (page 57)

Jacket image, Delight Your Customers by Steve CurtinDelight Your Customers. 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary by Steve Curtin

“For years, the meat cutters and fishmongers at my local supermarket limited their preparation advice to suggestions like ‘just trim the fat and add some salt and pepper’ (job knowledge). Instead, they could be offering tips like, for grilled salmon, suggesting that customers marinate the fillets in equal parts honey, soy sauce, butter, olive oil and brown sugar. Further, if they were interested, they could provide grilling advice such as telling you to coat the grilling surface with olive oil to prevent sticking, preheat the grill to 325 degrees, be sure to grill the fillets skin side first, and target an internal temperature of 140 degrees (unique knowledge).” (page 79)

Jacket image, Do It! Marketing by David NewmanDo It! Marketing: 77 Instant-Action Ideas to Boost Sales, Maximize Profits, and Crush Your Competition by David Newman

“No, your social media postings do NOT need to be all about YOU. In fact, if all you talk about is YOU– your company, your products, your services, your brand, your blog, your resources– people will ignore you, tune you out, and dismiss you for the self-centered IDIOT that you are. (Please remember IDIOT is an acronym; don’t take it personally!
How to do it right: experts promote other experts. Experts are not insecure about shining the spotlight on others. Experts are curators and pointers-out of cool things” (page 90)

Jacket image, Emotional Intelligence for Project Managers by Anthony MersinoEmotional Intelligence for Project Managers: The People Skills You Need to Achieve Outstanding Results by Anthony Mersino, PMP

“Self-management happens when we begin to use our awareness of our feelings to manage ourselves. Building on the base of self-awareness, we use that information to control and manage our emotions. Self-management is the ability to control our emotions so that they don’t control us. That is the simple but powerful truth about self-management. WE need to use what we know about our emotions to control and manage those emotions and our behavior. This includes techniques  that help us to regulate our emotions, to identify and prevent emotional triggers, and to identify and prevent thinking that can lead to emotional breakdowns. ” (page 61)

Jacket image, Manager 3.0 by Brad Karsh and Courtney TemplinManager 3.0: A Millennial’s Guide to Rewriting the Rules of Management by Brad Karsh and Courtney Templin

“With technology, employees can work when they want and where they want and millennial managers are all for it! Now, nearly everyone has a “home office” and more and more companies are  jumping on the work-from-home and telecommuting bandwagon. Case in point, 72 percent of employees say flexible work arrangements like telecommuting would cause them to choose one job over another. Consider offering this perk to your employees. The hour they gain back in commuting often is put toward generating results for your team.” (page162)

Jacket image, Maximum Influence, Second Edition by Kurt MortensenMaximum Influence: The 12 Universal Laws of Power Persuasion, Second Edition by Kurt W. Mortensen

“The most effective embedded commands are short and concise; they  should be no longer than two to four words. It is easier to use these commands in persuasive writing because you can visually highlight the command. When using this technique, first determine what exactly you are trying to say to your audience. Then create sentences where the embedded words and phrases will logically and contextually fit. Finally, set the embedded  commands apart in some visual way: italics, bold face, underlined, highlighted, or a different color.” (page 158)

Jacket image, What Keeps Leaders Up at Night by Nicole LipkinWhat Keeps Leaders Up at Night: Recognizing and Resolving Your Most Troubling Management Issues by Nicole Lipkin

“In a second study, university students completed a series of questionnaires throughout the semester rating their level of envy, the quality of their connections with other members of their workgroup, and the degree to which they or others in the group committed sabotage. Those student who admitted to feeling envious and who did not identify strongly with their workgroup reported the highest instances of sabotage, especially when they belonged to groups that reported high rates of sabotage overall.”  (page 111)

Want to sample other AMACOM books? Check out our Random Quotes from New Books series.

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