Podcast: Chip Bell on Knock Your Socks Off Service

Photo of Chip Bell, coauthor of Managing Knock Your Socks Off ServiceChip Bell, coauthor of Managing Knock Your Socks Off Service, recently sat down with the American Management Association New Media team to discuss changes in customer service and the traditional ideas of the customer for the Edgewise podcast.

Chip Bell, author of Managing Knock Your Socks Off Service, discusses the changes in customer service and the traditional ideas of the customer. With the arrival of new technologies such as the Internet, customers are now more frugal then ever and expect their shopping experience to be top-notch. Internal company relationships tend to affect how the company interacts with their customers, which has led to the trend of employers hiring employees who are knowledgeable about the products they sell.

Jacket image, Managing Knock Your Socks Off Service. Third Edition by Chip Bell and Ron ZemkeListen to Chip Bell’s AMA Edgewise Podcast.

Chip Bell is the founder of The Chip Bell Group and author of many popular books including Wired and Dangerous. His work has been featured in The Wall Street Journal, Fortune, USA Today, Fast Company, Business Week and other major media.

Listen to more AMA Edgewise Podcast interviews with AMACOM authors.

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