“For managers, making a presentation is an act of leadership. When you speak, you are representing the views of your organization either to stakeholders or to the public at large. You must come across as competent, knowledgeable, and professional. If PowerPoint can help you achieve this goal, use it. If not, then use the power of your leadership persona to connect with your audience in ways that demonstrate your ability to encourage others to follow your lead.” (page 24)
“Before you can adopt a new mental model, you must comprehend the existing one. Most of us seldom look closely at our mindsets; we feel so comfortable with them that we no longer question their value. It all starts with developing an inquiring mind and engaging in deep reflection and introspection. Ask the hard questions. Capture a belief in one sentence, and then ask yourself, ‘Why do I believe this? What Facts support this belief? Will this belief withstand the test of time?’ Then frame a new belief, and ask the same questions.” (page 52)
The Practical Drucker: Applying the Wisdom of the World’s Greatest Management Thinker by William A. Cohen, Ph.D.
“What Drucker wanted to emphasize was that we must always question our assumptions, no matter from where they originate. This is especially so regarding anything that a majority of people ‘know’ or assume without questioning. This ‘knowledge’ should always be suspect and needs to be examined much closer because, in a surprisingly high percentage of cases, the information ‘known to be true’ will turn out to be inaccurate or completely false. This can lead to extremely poor, even disastrous management decisions.” (page 56)
“Customer Proxies is a practice we used when we were designing new products or developing new systems in the Blue Cross Blue Shield Federal Employee Program. At the start of these special projects, we would bring together a cross-section of people from various disciplines to build a solid shared understanding around the work to be performed.” (page 90)
Want to sample other AMACOM books? Check out our Random Quotes from New Books series.