Donny Ebenstein, author of I Hear You: Repair Communication Breakdowns, Negotiate Successfully, and Build Consensus… in Three Simple Steps, was recently interviewed on the American Management Association Edgewise Podcast to share the ways understanding the point of view of the person you’re talking to can improve your communication.
When it’s time to ask your boss for a promotion or a raise, the conventional wisdom is to role play the conversation with a friend standing in for your boss to give you a chance to script what you want to say. Donny Ebenstein has some unconventional wisdom: switch places, and put yourself in your boss’s shoes. This approach to communication, understanding the point of view of the person you’re talking to, is the cornerstone of Danny’s new book I Hear You, where communication isn’t just about hearing but also about understanding.
Donny Ebenstein is an international expert in negotiation, communication, and conflict resolution. He co-founded the Jerusalem Mediation Institute, one of the first mediation centers in Israel. He is the founder of Ebenstein consulting and has worked with professionals of all levels of seniority, from recent college graduates to partners, directors, and the top levels of management.