Six Sigma Black Belt and author of Successful Business Process Management: What You Need to Know to Get Results Paula Berman recently sat down with the AMA Edgewise podcast team to discuss how to—and how not to—effectively organize process systems.
Paula Berman, author of Successful Business Process Management: What You Need to Know to Get Results, has worked with quality systems and companies of all sizes and industry ranges. Berman explains the difference between a process and a procedure, the key components needed in a procedure, and why it is so important for companies to document these processes. She also discusses the significance of a process system as well as how to—and how not to—effectively organize one. Finally, Berman gives us 4 key stages needed to keep the process improvements without lapsing back and losing any efficiency gain.
Paula Berman is a Six Sigma Black Belt who has worked with Quality Systems at companies of all sizes and in a range of industries. Her varied experience helped her develop a holistic approach to business process implementation, and practical solutions for getting results.