Wednesday, July 30, 2014
10 AM PDT/ 1 PM EDT
Join Rich Gallagher, author and customer service expert, for a frank, humorous tour through the 10 “worst practices” support teams use every day on the frontlines with customers.
Attend this live webinar to learn:
- The impact of “case-close-itis” on performance
- Catch phrases that aggravate everyone
- How to think like a customer instead of an agent
- The wrong way to respond to a customer complaint
Richard Gallagher is a former customer support executive, practicing psychotherapist, and author of several books on customer service and communications skills.