Random Quotes from New Books this September

Jacket cover of What To Do When You're New by Keith RollagWHAT TO DO WHEN YOU’RE NEW: How to Be Comfortable, Confident, and Successful in New Situations by Keith Rollag

“Scientists call this phenomenon the Baker-Baker paradox. If we meet a man and learn that he is a baker, we often have no problem recalling that fact when we see him again. But if we meet a man and learn that his name is Baker, recalling it is much more difficult. The word is the same, but we process it quite differently” (page 94).

Jacket cover of Win the Customer by Flavio Martins

WIN THE CUSTOMER: 70 Simple Rules for Sensational Service by Flavio Martins

“Here’s a new rule to live by: Do unto others as they would have done unto them. Service isn’t what you want from your customers. It’s what your customers want from you. Don’t make the mistake or run the risk of offending a customer by forcing your will onto an unsuspecting person. Not everyone likes what you like. Not everyone expects the same things you do. Delivering exceptional service means knowing how to make customers happy and delivering what customers expect from you” (page 65).

september_books

Want to sample other AMACOM books? Check out our Random Quotes from New Books series.

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s