Salespeople: what are you doing with your customers when you’re not selling to them? BEYOND THE SALES PROCESS: 12 Proven Strategies for a Customer-Driven World by Steve Andersen and Dave Stein takes B2B salespeople above and beyond the short and stressful window when customers are officially buying, but have their walls up. Journalists, booksellers, book reviewers, librarians, and media professionals interested in sales are invited to request Beyond the Sales Process for review.
B2B buying has changed. Salespeople must adapt, or risk being left behind!
The average executive spends less than 5 percent of their time engaged in the buying of products and services. This means that in this post-recession business environment, sales professionals who focus solely on the moment of the sale have made a fatal miscalculation.
Featuring instructional case studies from companies including Hilton Worldwide, Merck, and Siemens, this evidence-based book provides readers with a proven methodology for driving success before, during, and after every sale. Embracing the entire customer life cycle, Beyond the Sales Process reveals 12 essential strategies, including:
Research your customer • Build a vision with them for their own success • Understand your customers’ drivers, objectives, and challenges • Effectively position and differentiate • Create and realize value together • Leverage your results to forge lasting—and mutually beneficial—relationships
STEVE ANDERSEN is President and Founder of Performance Methods, Inc., a sales and account management best-practices consulting firm, whose clients include many of the world’s top companies. DAVE STEIN is a sales consultant and strategist whose expertise has been featured in Fast Company, BusinessWeek, Inc., The Wall Street Journal, Fortune, and Forbes. He is an advisor to Sales and Marketing Management magazine.
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