Random Quotes from New Books this January

Ask More: The Power of Questions to Open Doors, Uncover Solutions, and Spark Change by Frank Sesno

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“Barry trains FBI and Secret Service agents and U.S. Marshals in questioning potential serial killers, terrorists, or would-be presidential assassins before they act. … Barry teaches ‘rights respecting’ questioning, which most experts say is the most effective way to get a hostile person to open up. His objective is to lower a person’s defenses and move his or her brain out of red alert territory. His questions are framed to generate conversation, however halting, as a means of establishing trust and building a dynamic that will coax information from the most reticent personalities(pages 66 and 68).

Trust Factor: The Science of Creating High-Performance Companies by Paul J. Zak

Jacket cover of Trust Factor

“The chronic stress that comes from the uncertainty about what will happen in an organization affects parts of the brain that undermine motivation and cognition. Uncertainty causes us to be hyperaware of possible threats: We need to pay attention to everything because danger could arise anywhere. This steals neural bandwidth from the rest of the brain, reducing concentration and productivity. We also lose the ability to properly evaluate future events and to integrate multiple streams of information. Uncertainty puts the brain and body on high alert, wanting to escape from lions and their corporate cousins, pink slips. In a true neurologic sense, you can’t think when you face high uncertainty. And you certainly cannot be an effective team member” (page 110).

Power of Presence, Paperback Edition: Unlock Your Potential to Influence and Engage Others by Kristi Hedges

Jacket cover of Power of Presence, paperback

“You may be saying, ‘Hold on. Isn’t this book supposed to be about authenticity? Why does it matter so much what other people think?’ Here’s the deal with presence: It’s part communicating in alignment with your intention and part being received with clarity. You can’t figure out how you are doing on the latter without some sort of feedback, formal or otherwise. Finding out the effect you have on others gives you a helpful framework for focusing on your own presence” (page 58).

Agile PR: Expert Messaging in a Hyper-Connected, Always-On World by Marian Salzman and the Team at Havas PR

Jacket cover of Agile PR

“Consider the fallout The New York Times’ extensive, highly critical investigation of the workplace culture of Amazon…The article describes an instruction to employees to ‘climb the wall’ if they hit the wall from the relentless pace and late nights; encouragement for employees to ‘tear apart’ their colleagues’ ideas in meetings and backstab them in private messages to their bosses; and a ‘purposeful Darwinism’ model in HR. And that’s just in the first four paragraphs.
It’s a cautionary tale. People live and validate a corporate culture, so if a company is selling its culture–and the reality is that in this radically transparent, socially minded age, every company is selling its culture, whether it’s pitching business pubs on how great that culture is or not–it must be aware that it can’t simply spin the story” (page 43).

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Want to sample other AMACOM books? Check out our Random Quotes from New Books series.

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Diane Mulcahy on Creating Your Own Income Security

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Layoffs, downsizings, and workforce restructurings have become business as usual. Every worker is vulnerable. “Since jobs no longer offer security, we have to create it for ourselves,” declares Diane Mulcahy, an expert on short-term, variable work. In her new book, THE GIG ECONOMY: The Complete Guide to Getting Better Work, Taking More Time Off, and Financing the Life You Want (AMACOM November 2016), Mulcahy shares five ways to begin creating income security, regardless of your current employment status:

  • Build Skills. “More than degrees and titles, the new labor market is a market for the specific, demonstrable skills we can bring to potential employers and clients,” Mulcahy notes. She advocates a proactive approach to expanding your skill set. Among the many options: taking courses through platforms like EdX, building experience and a reputation by using platforms like Upwork, starting your own blog or podcast, and obtaining certifications in skills from coding to actuary.
  • Build a Pipeline of Opportunities. Building a pipeline covers more than just a job search. It means that you’re continually seeking out and marketing yourself for new jobs, projects, and gigs. It means that you’re part of what Mulcahy calls the “hustling class,” always looking for work, evaluating and updating our skills and value, and staying aware of potential future opportunities.
  • Build Multiple Sources of Income. Having multiple sources of income, whether from working a side gig or leveraging an asset, increases your sense of financial security and insulates you against the shock of a crisis, such as getting laid off. It can also be a low-risk way to launch a business idea. Instead of quitting your job to hang out a shingle that could shatter, you can start slowly by testing the market, iterating the services you offer, and building revenue and customers on the side. 
  • Keep Fixed Costs Low. It’s difficult, risky, and stressful to commit to high monthly debt payments or fixed overhead costs if you don’t know and can’t rely on the amount of income you’ll generate every month or year. That’s the reality for not only independent workers at all income levels but, since all jobs are insecure, virtually everyone. Income security comes from keeping your fixed costs manageable so the income needed to cover them is reasonably easy to earn.
  • Enter with an Exit Strategy. In today’s economy, workers need to know how to leave jobs well. Starting a job with an exit strategy forces you to consider and plan for what’s next, and ensures that you won’t be blindsided by a sudden layoff. “Layoffs are a much more attractive exit than quitting,” Mulcahy observes, “because getting laid off is the only time we get paid to leave a job.” 

Cover of The Gig Economy by Diane Mulcahy

Adapted from THE GIG ECONOMY: The Complete Guide to Getting Better Work, Taking More Time Off, and Financing the Life You Want by Diane Mulcahy (AMACOM November 2016).

DIANE MULCAHY is a Senior Fellow at the Kauffman Foundation and an Adjunct Lecturer at Babson College, where she teaches “Entrepreneurship and the Gig Economy,” a popular MBA course that Forbes.com named one of the top ten most innovative business school classes in the country. Her work in venture capital and entrepreneurship has been featured on NPR and in the Harvard Business Review, The Huffington Post, Fortune, Forbes, The New Yorker, The Economist, and other national media.

TIME TO TALK Now Available on NetGalley

timetotalk Parents want to be there for their children–and when you know how your children communicate, you can help them talk more, listen better, interact with friends and teachers, move on to the written word, and know when challenges are on the horizon. TIME TO TALK: What You Need to Know About Your Child’s Speech and Language Development (AMACOM March 2017) is a parent’s complete and trustworthy guide to speech and language development. Journalists, booksellers, book reviewers, librarians, and media professionals interested in parenting and speech-language development are invited to request Time to Talk for review.

Is your child on track?

Wondering when to expect baby’s first word? Want to get your toddler talking? Worried your child is not speaking as clearly as his peers?

When it comes to language acquisition, all parents have questions…and Time to Talk has the answers. Written by an experienced speech-language pathologist and mom, this practical and proactive guide will help you:

Understand the building blocks of speech and language • Monitor progress against expected milestones • Enhance your child’s communication skills • Spot signs of potential problems with hearing, speech, or language development • Address common concerns, such as articulation, late talking, stuttering, dyslexia, and more • Get the best results from speech and language therapy • Foster literacy • Raise bilingual children successfully • And more

From baby’s first babbling to reading readiness, this speech-language booster and troubleshooter covers it all.

MICHELLE MACROY-HIGGINS, Ph.D., CCC-SLP has worked as a speech-language pathologist for more than 15 years, focusing on the treatment of infants, toddlers, and young children. An associate professor in the Speech-Language Pathology and Audiology Program at Hunter College, Michelle has a M.S. in Communication Disorders and a Ph.D. in Speech-Language-Hearing Sciences. She is the mother of two girls. CARLYN KOLKER is a freelance writer, former reporter for Bloomberg News and Reuters, and the mother of two boys.

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TRUST FACTOR Now Available on NetGalley

Cover art for Trust Factor by Paul J. ZakA trailblazing brain scientist, Paul J. Zak was the first to discover the connection between being trusted and the release of the feel-good neurochemical oxytocin, which then triggers the brain to reciprocate trust by being trustworthy. In TRUST FACTOR: The Science of Creating High-Performing Companies (AMACOM January 2017), Zak makes a clear, concrete, and compelling business case for building a culture of trust. Journalists, booksellers, book reviewers, librarians, and media professionals interested in business are invited to request Trust Factor for review.

For decades, alarms have sounded about declining engagement. Yet companies continue to struggle with toxic cultures, and the low productivity and unhappiness that go with them.

Why is “culture” so difficult to improve? What makes so many good employees check out? Neuroscientist Paul Zak shows that innate brain functions hold the answers. It all boils down to trust.

When someone shows you trust, a feel-good jolt of oxytocin surges through your brain and triggers you to reciprocate. This simple mechanism creates a perpetual trust-building cycle—the key to changing stubborn workplace patterns. Drawing on his original research, Zak teases out science-backed insights for building high-trust organizations. Trust Factor opens a window on how brain chemicals affect behavior, why trust gets squashed, and ways to consciously stimulate it by celebrating effort, sharing information, promoting ownership, and more. The Ofactor™ survey, data, and examples support the action plans.

Engagement programs and monetary rewards are Band-Aids on broken bones. To get to the root of the problem, you’ve got to go deeper. Packed with examples from The Container Store, Zappos, and Herman Miller, Trust Factor harnesses our neurochemistry to effectively cultivate work places where trust, joy, and commitment compound naturally.

PAUL J. ZAK, Ph.D. is the founding Director of the Center for Neuroeconomics Studies and Professor of Economics, Psychology, and Management at Claremont Graduate University. He was part of the team of scientists that first made the connection between oxytocin and trust—and his TED talk on the topic has received over a million views. He has appeared on CNN, Fox Business, Dr. Phil, Good Morning America, ABC World News Tonight, and is the author of The Moral Molecule.

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NetGalley is a service for people who read and recommend books, such as book reviewers, journalists, librarians, professors, booksellers, and bloggers.

There are a number of different reading options for this e-galley:

Find all of AMACOM’s e-galleys on NetGalley.

You can review how to get AMACOM’s digital galley request approval on NetGalley HERE.

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Webcast: The Power of Questions to Open Doors, Uncover Solutions, and Spark Change with Frank Sesno

Photo of Frank Sesno, author of Ask MoreNext month, the American Management Association New Media team will host a webcast with Frank Sesno, author of Ask More: The Power of Questions to Open Doors, Uncover Solutions, and Spark Change. Peterson will discuss how vital trust is in the creation of successful businesses, and how leaders can build trust in their own organizations.

 

 

Wednesday, January 18, 2017
12:00 PM – 1:00 PM Eastern
Fee: Complimentary
Meeting Number: 17930-00001
Register Here for The Power of Questions to Open Doors, Uncover Solutions, and Spark Change with Frank Sesno

What to ask and when — to reach the outcome you seek. This webcast reveals a new way to think about how you can use questions to be more productive, creative and effective at most everything you do. Author Frank Sesno draws on his decades of experience as an interviewer on CNN, NPR and in front of live audiences to explain how different types of questions work, lead to distinct outcomes and employ different listening skills.

Drawing on stories from his career and from the extraordinary people he interviewed for his new book, he offers questioning tactics you can put to use to more effectively solve problems, set strategy, inspire creativity, spark innovation, prompt curiosity and connect with people at the office or in your living room.

This webcast will change the way you think about the questions you ask, and offer practical ideas for better listening. It will help you realize there’s a world of discovery and success – if you know how to ask for it.

While attending this program is FREE, reservations are required.

Register for Frank Sesno’s AMA Webcast.

Jacket cover of Ask More by Frank Sesno

Frank Sesno is a former CNN anchor, White House correspondent and Washington bureau chief. He is currently the Director of the School of Media and Public Affairs at George Washington University. He has interviewed dozens of world leaders, including five U.S. presidents, and is the creator of Planet Forward, an innovative forum seeking solutions to some of the world’s toughest challenges. He is author of the forthcoming book Ask More.

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